Spanish Bilingual - Healthcare Customer Service in Taguig

Gratitude Inc

6630 Views

14 hours ago

0-10 Year(s)

₱ 30 - ₱ 80K p.m

Manila (Taguig)

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Job Description

Key Skills

Customer Relations Customer Service Technical Support

441 candidate(s) have already applied for this Job. Apply now

Qualifications

Proficient in communicating using both Spanish and English

Minimum of one (1) year experience in a BPO Spanish customer service environment that directly supports customers in person or over the phone

Proficient in using Microsoft Word/Excel and/or Google Sheets/Docs

Willing to work onsite in McKinley Hill, Taguig

High school diploma or equivalent

Role and responsibilities

You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.

You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.

You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.

You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work

What we offer

Market competitive pay levels

Retirement plan

Medical plan (HMO) from day 1 of employment

Dental, medical, and optical reimbursements

Life and disability insurance

Paid time-off benefits

Sick leave conversion

Tuition fee reimbursement

Employee Assistance Program (EAP)

Annual performance based merit increases

Employee recognition

Training and staff development

Employee Referral Program

Employee volunteerism opportunity

All mandatory statutory benefits

Role

Spanish Language Expert

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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