Spanish Bilingual Specialist (QC) - Only Spanish speaker - Filipinos
Gratitude IncSpanish Bilingual Specialist (QC) - Only Spanish speaker - Filipinos
Job Description
Key Skills
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Job Opportunity: Spanish Bilingual Specialist (Pioneer Account)
Location: Bridgetowne Blvd, Quezon City
Salary: Up to 100,000 PHP (Based on experience)
Campaign: Banking & Finance (Mortgage Focus)
We are building a Pioneer Team for a leading Banking and Finance account. We are looking for 5 highly skilled bilingual professionals to handle mortgage-related inquiries.
Non-Negotiable Requirements
Citizenship: Open to Filipino/Non-Native applicants only.
Experience: Must have at least 2 years of BPO experience specifically in Spanish Bilingual support.
Core Responsibilities
Bilingual Support: Engage with customers via voice channels in both Spanish and English to resolve inquiries regarding mortgage products, interest rates, and loan terms.
Guidance & Education: Assist customers in navigating online platforms, account setup, and payments while providing accurate information to help them make informed decisions.
Problem Solving: Collaborate with internal teams to resolve complex issues and handle challenging situations with empathy and professionalism.
Sales & Compliance: Identify cross-selling opportunities for additional services while maintaining strict compliance with industry regulations.
Documentation: Maintain accurate records of all interactions using the company CRM.
qualifications
Education: High School Graduate / Grade 12 (Any field).
Experience: Minimum 2+ years of voice experience in bilingual support (Required).
Skills: Strong verbal/written communication in Spanish and English.
Tech Stack: Proficiency in MS Office and CRM software.
Schedule: Flexible to work shifting schedules, including evenings, weekends, and holidays.
Preferred: Familiarity with mortgage products, loan terminology, or the home buying process is a major advantage.
Hiring Process
Initial Interview
Operations Interview
Final Interview
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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