SQL Technical Support Specialist (Voice) | Quezon City

Gratitude Inc

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4 days ago

SQL Technical Support Specialist (Voice) | Quezon City

2-5 Year(s)

Manila (Diliman quezon city)

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Job Description

Key Skills

SQL Technical Support SQL, APIs, and Digital Advertising. SaaS support

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Job Summary

We are looking for a SQL Technical Support Specialist to provide voice-based technical support to customers. The ideal candidate has strong SQL knowledge, experience in SaaS or technical support, and excellent communication skills. Candidates with digital advertising experience and basic API knowledge are highly preferred.

Location: Vertis North, Quezon City

Work Setup: Onsite

Shift: Shifting Schedule

Salary: ₱31,000 – ₱60,000 per month

Key Responsibilities

Provide voice-based technical support to customers.
Troubleshoot SQL-related issues and system concerns.
Analyze customer concerns and provide effective solutions.
Assist clients with SaaS platform and technical inquiries.
Document customer interactions, troubleshooting steps, and issue resolutions.
Escalate complex technical issues to appropriate teams.
Maintain service quality and meet performance targets.
Work closely with internal teams to ensure timely issue resolution.

Qualifications

Required

High School, Senior High School, or College Graduate.
At least 6 months of BPO or Call Center experience.
Minimum 2 years of SQL experience.
Experience with SaaS platforms is an advantage.
At least 1 year of Digital Advertising experience.
Good English communication skills.
Willing to work onsite in Quezon City.
Amenable to a shifting schedule.

Preferred

Technical Support or IT Helpdesk experience.
IT-related educational background.
Basic API knowledge.
Database troubleshooting experience.
Customer service experience in a technical environment.

Benefits

Competitive salary package
Career growth opportunities
Technical training and development
Stable work environment
Immediate hiring

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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