Sr. Group Manager - Transitions - HC

Gratitude Inc

68 Views

17 hours ago

10-17 Year(s)

₱ 100 - ₱ 200K p.a

Job Description

Key Skills

Project management

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Job Responsibilities:

Responsible for leading the assigned projects

Accountable for the success of an assigned transition project

Responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within budget and with high customer satisfaction.

Understand and translate business requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard / nonstandard processes

Collaborate with the front facing organization (Sales and business development team) to create and represent the solution offering to the customer

Assist in risk assessment of solution

Engage with the delivery teams in operations and stay abreast with the capabilities, maturity and success stories and articulate the same for new deals & responses.

External breathing on global outsourcing market and trends of offshoring/outsourcing in the BPO industry, technology & tools and their impact on underlying business processes and share the happenings with company leadership and key leads engaged in new deals.

Engage with relevant technical teams to develop technical solutions (New tool implementation impacting business processes)

Engaging with relevant process excellence stakeholders to articulate the process excellence (Quality & Continuous improvement) capabilities

Provide inputs to Financial Analyst to develop the business case and commercial negotiation strategy

Participate in onsite/remote due diligence exercise in the process of creating solutions to the client. (Open for travel with shorter notices)

Leadership – Leads by example and is an effective role model (e.g. takes the lead and actions reflect an appropriate level of independence; demonstrates the ability to initiate and effect change and continuous improvement, contributes significantly to the on-going development of people.)

Communication – Is organized, clear and confident in written and oral communications. Actively engages in discussions offering expertise, opinions and advice.

Teamwork – Creates and/or contributes to an environment of collaboration and mutual responsibility (e.g. effectively influences others to gain cooperation and address issues; initiates and is responsive to requests from other products, regions, etc.)

Detail Orientation – Gets into nuts and bolts of the project, guides the project team to navigate through the risk factors and collaborate with stakeholders to create mitigation strategies

Should be creative and innovative; challenges status quo; generates strategic advice/product/client solutions

Have a track record of formulating innovative ideas and gaining buy-in from senior management in addition to a track record of execution/delivery/process improvement/leadership in a challenging environment

Location: Alabang - Axis Tower One

Shift Timings: US Shifts

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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