Sr Manager Process Improvement (Clark) Telco and Media
Gratitude IncSr Manager Process Improvement (Clark) Telco and Media
Job Description
Key Skills
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Description / Requirements
Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK Relocation allowance/assistance could be provided
Work Set-up: Onsite
Work Schedule: Flexible
Start Date: ASAP
Qualifications:
Earned a Bachelor’s Degree in any field Mandatory
LSS Greenbelt Certified- minimum Mandatory
Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc. Mandatory
10 years of minimum experience working in BPO industry Mandatory
Experience in managing Telco and Media accounts Mandatory
Process Improvement experience in BPO Setup is required Mandatory
At least 5 years’ experience in a Process Improvement capacity Mandatory
Minimum tenure of at least 2 years in last 2 organizations Mandatory
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager
Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga
3 levels of Interviews
Process will be virtual
PRESCREENING NOTES:
BPO experience:
Years of relevant experience:
LSS Greenbelt Certified:
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:
Role
Area Management
Timings
Flexible (Permanent)
Industry
Telecom / ISP
Work Mode
Hybrid
Functional Area
Retail / Consumer / Commercial
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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