Sr Manager Process Improvement (Service Excellence)
Gratitude IncSr Manager Process Improvement (Service Excellence)
Job Description
Key Skills
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Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK **Relocation allowance/assistance could be provided**
Work Set-up: Onsite
Work Schedule: Flexible
Start Date: ASAP
Salary: 180,000 base pay + 20,650 allowance with sign on bonus
Qualifications:
Earned a Bachelor’s Degree in any field **Mandatory**
LSS Greenbelt Certified- minimum **Mandatory**
Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc. **Mandatory**
10 years of minimum experience working in BPO industry **Mandatory**
Experience in managing Telco and Media accounts **Mandatory**
Process Improvement experience in BPO Setup is required **Mandatory**
At least 5 years’ experience in a Process Improvement capacity **Mandatory**
Minimum tenure of at least 2 years in last 2 organizations **Mandatory**
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager
Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Any Other
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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