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Sr Manager Process Improvement (Service Excellence)

Gratitude Inc

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15 hours ago

Sr Manager Process Improvement (Service Excellence)

5-14 Year(s)

₱ 170 - ₱ 180K p.m

Pampanga (Angeles City, Mabalacat)

Pampanga (Angeles City, Mabalacat)

Job Description

Key Skills

CSAT LSS LSS Greenbelt Certified Process Improvement in BPO Setup At least 5 years’ experience in a Process Improvement capacity Completed GB projects for KPI Improvement Experience in managing Telco and Media accounts

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Role: Sr Manager Process Improvement (Service Excellence)

Account: Telco and Media

Location: CLARK

Work Set-up: Onsite

Work Schedule: Flexible

Start Date: ASAP

Salary: 180,000 base pay + 20,650 allowance with sign on bonus

Qualifications:

LSS Greenbelt Certified- minimum

Experience in managing Telco and Media accounts

Process Improvement experience in BPO Setup is required

At least 5 years’ experience in a Process Improvement capacity

Minimum tenure of at least 2 years in last 2 organizations

Completed GB projects for KPI Improvement such as CSAT, AHT etc.

Must be at least an incumbent Manager or current Sr. Manager

**Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga**

Role

Any Other

Timings

Flexible (Contract To Hire)

Industry

Telecom / ISP

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Kenneth Juliet

Recruiter - Gratitude Inc

NA, nigeria

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