Sr. Manager Process Improvement (Servi'ce excellent)
Gratitude IncSr. Manager Process Improvement (Servi'ce excellent)
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Urgent Hiring!
Role: Sr. Manager – Process Improvement (Service Excellence)
Industry: Telco & Media
Location: Clark, Pampanga
Work Setup: Onsite
Schedule: Flexible
Start Date: ASAP
Salary: PHP 180,000 base + PHP 20,650 allowance + sign-on bonus
Qualifications:
Lean Six Sigma Greenbelt Certified (minimum)
Experience managing Telco and Media accounts
Proven Process Improvement experience in a BPO setup
Minimum 5 years’ experience in a Process Improvement role
At least 2 years’ tenure in the last 2 organizations
Completed GB projects for KPI improvement (e.g., CSAT, AHT, etc.)
Currently a Manager or Sr. Manager
Willing to work onsite in Clark with a flexible schedule
Role
Operations Manager
Timings
Flexible (Permanent)
Industry
Media / Dotcom / Entertainment
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Trainers
Gratitude Inc0 - 1 Year(s)
₱ 40 - ₱ 45K p.m
Pampanga, Philippines
Customer Assistance Executive
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 35K p.m
Pampanga, Philippines
Customer Service Representative- Work from home
Gratitude Inc1 - 2 Year(s)
Confidential
Pampanga, Philippines
CALL CENTRE AGENT/REPRESENTATIVE
Gratitude Inc1 - 2 Year(s)
Confidential
Pampanga, Philippines
URGENT CSR HIRING
Gratitude Inc0 - 1 Year(s)
₱ 18 - ₱ 38K p.m
Pampanga, Philippines
CSR Financial Account -TCS Pampanga
Gratitude Inc1 - 23 Year(s)
₱ 30 - ₱ 35K p.m
Pampanga, Philippines
URGENT HIRING IN CALL CENTER BPO (Pampanga)
Gratitude Inc1 - 10 Year(s)
₱ 15 - ₱ 30K p.m
Pampanga, Philippines
Customer service specialist
Gratitude Inc0 - 2 Year(s)
Confidential
Pampanga, Philippines
Concentrix Clark | CSA – Telco & Financial Accounts
Gratitude Inc1 - 18 Year(s)
₱ 15 - ₱ 25K p.m
Pampanga, Philippines
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
₱ 10 - ₱ 15K p.m
Pampanga, Philippines