TEAM LEAD
Gratitude IncTEAM LEAD
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job title: Team Lead
Account: Healthcare
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: US Business Hours
Start date: ASAP
Headcount: 2
Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
• Not a job hopper
Responsibilities:
• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.
Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Cyna
Final Interview: Operations
Pre-screening Notes:
• How many years of relevant experience do you have as a Team Lead?
• Do you have experience handling a healthcare account?
• Do you have Insurance background, claims processing, US benefits experience also?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a US Business hours schedules?
• When are you available to start once hired?
Role
Any Other
Timings
Day Shift (Permanent)
Industry
Health/Fitness/Wellness
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Team Leader-Operations HCM Account
Gratitude Inc3 - 10 Year(s)
35 - 45 Thousand p.m
Manila, Philippines
CRM Lead
Gratitude Inc5 - 7 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
Service Delivery Manager
Gratitude Inc3 - 15 Year(s)
90 - 100 Thousand p.m
Manila, Philippines
Team Lead
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
Trainer - Helpdesk Customer Support
Gratitude Inc2 - 30 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Snr Manager Process Improvement Taguig Telco Media
Gratitude Inc10 - 15 Year(s)
160 - 180 Thousand p.m
Manila, Philippines
Team Leader-Operations HCM Account
Gratitude Inc3 - 10 Year(s)
45 - 50 Thousand p.m
Manila, Philippines
Cash Ops Analyst
Gratitude Inc1 - 30 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Team leader( Telco acct)
Gratitude Inc2 - 3 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
WFM Team Lead-NLCH
Gratitude Inc1 - 4 Year(s)
Confidential
Manila, Philippines