Team Lead Account: Healthcare Work set
Gratitude IncTeam Lead Account: Healthcare Work set
Job Description
Key Skills
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Description / Requirements
Job title: Team Lead Account: Healthcare
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: US Business
Start date: ASAP
Headcount: 2
Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
• Not a job hopper
• Must not be a present or former employee of Wipro
Responsibilities:
• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.
Kindly answer the following pre-screening questions alongside your resume for further evaluation:
• How many years of relevant experience do you have as a Team Lead?
• Do you have experience handling a healthcare account?
• Do you have Insurance background, claims processing, US benefits experience also?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a US Business hours schedules?
• When are you available to start once hired?
Role
Account & Financial Services
Timings
US-Type Shift (Permanent)
Industry
Health/Fitness/Wellness
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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