Team Lead [BPO Insurance]
Gratitude IncTeam Lead [BPO Insurance]
Job Description
Key Skills
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Position: Team Leader
Salary: 45,000-50,000
Work Setup: Onsite
Location: BGC, Taguig
Schedule: Rotational / Shifting Schedule
Employment Type: Permanent
HMO: Day 1 for Principal plus 1 free dependent upon regularization (250k per illness per year)
Qualifications:
• Strong customer service background in the BPO industry
• At least one year of experience handling a Life Insurance account is required
• At least two years of solid Team Lead experience
• Bachelors Degree
• Currently employed or is already rendering with the current company
• Excellent English communication skills (verbal and written)
• Strong analytical and leadership skills
• Manage and oversee team activities, ensuring everyone meets the company and client's performance standards
• Capable of doing Business Reviews
• Capable of conducting data analysis (RCA) ad reporting on the results
• Willingness to work onsite (BGC, Taguig) and in rotational shifts
Role
Manager-Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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