Team Lead - Healthcare | Onsite QC Job in Manila (Fairvi | MyGlit

Gratitude Inc banner

Team Lead - Healthcare | Onsite QC

Gratitude Inc

686 Views

1 month ago

Team Lead - Healthcare | Onsite QC

2-3 Year(s)

₱ 35 - ₱ 50K p.m

Manila (Fairview Quezon City, Diliman quezon city)

Manila (Fairview Quezon City, Diliman quezon city)

Job Description

Key Skills

Team Leader BPO Operations Healthcare account claim insurance

0 candidate(s) have already applied for this Job. Apply now

Job title: Team Lead

Account: Healthcare
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: US Business Hours
Start date: ASAP
Headcount: 2

Qualifications:

• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
• Not a job hopper
• Must not be a present or former employee of Wipro

Responsibilities:

• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Harshil Jain

Recruiter - Gratitude Inc

NA, india

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Read More

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

WE'RE HIRING AT WNS GLOBAL! ARE YIU INTERESTED IN TRAVEL ACCOUNT? DO YOU HAVE EXPERIENCE IN GDS TOOLS? THIS JOB IS FOR YOU - WITH SALARY UP TO 50K!!!

Gratitude Inc

3 - 15 Year(s)

Travel Accounts good communication skills BPO Travel Account

₱ 35 - ₱ 50K p.m

Manila, Philippines

Details

CSR -Mortgage account WFH

Gratitude Inc

1 - 11 Year(s)

US Mortgage BPO Voice Process BPO Skills

₱ 28 - ₱ 32K p.m

Manila, Philippines

Details

CSR :US Healthcare Account -First source Taguig

Gratitude Inc

1 - 20 Year(s)

BPO Recruiter Inbound BPO BPO Voice Process

₱ 25 - ₱ 30K p.m

Manila, Philippines

Details

USRN Trainer (Assistant Manager Level)

Gratitude Inc

2 - 3 Year(s)

USRN Trainer Proficient in English Bedside experience

Confidential

Manila, Philippines

Details

Account: ALM LBR-Wns Alabang

Gratitude Inc

2 - 16 Year(s)

Call Center CRM (Customer relationship Management) BPO Voice Process

₱ 35 - ₱ 40K p.m

Manila, Philippines

Details

SharePoint AE Application Engineer

Gratitude Inc

5 - 10 Year(s)

Sharepoint Solutions sharepoint administrator

Confidential

Manila, Philippines

Details

Customer Service Representative

Gratitude Inc

0 - 1 Year(s)

Customer Service Excellent Communication, Customer Service and Empathy Skills

₱ 16 - ₱ 25K p.m

Manila, Philippines

Details

Senior Google Cloud (GCP) Solutions Architect

Gratitude Inc

10 - 15 Year(s)

SAP ITSM SAP HANA

Confidential

Manila, Philippines

Details

Accounts Payable Specialist (Mandarin Bilingual)

Gratitude Inc

1 - 3 Year(s)

Must be fluent in speaking both Mandarin and English Proficient in Microsoft Office mandarin + english speaker

₱ 95 - ₱ 100K p.m

Manila, Philippines

Details

Service Delivery Manager

Gratitude Inc

2 - 4 Year(s)

Communication Professional Cognitive Ability

₱ 100 - ₱ 120K p.m

Manila, Philippines

Details