Team Leader
Gratitude IncTeam Leader
Job Description
Key Skills
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Campaign: Travel Airline
Work set up: Onsite daily at IT Park, Cebu City
Work shift: Shifting
Salary: 34K package
Start date: ASAP
Headcount: 5
Qualifications:
• Undergraduates/Graduates
• Must have at least 2 to 3 years of work experience as a Team Leader in a BPO (preferably in a telecommunications or travel voice line of business)
• Should have patience and not be overawed by difficult situations
• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
• Excellent verbal & written communication & presentation skills
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• Ability to exercise managerial judgment and perform as a mentor
• Demonstrated Customer Service Skills
• Situation handling skills
• Amenable to work on rotational shift
• Should not be a current or former employee of Wipro
• Must be living within Cebu
• Must not be a job hopper
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
Hotels / Restaurants / Airlines / Travel
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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