Team Leader

Gratitude Inc

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3 weeks ago

Team Leader

2-3 Year(s)

25 - 30 Thousand p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Customer Service

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Campaign: Travel Airline

Work set up: Onsite daily at IT Park, Cebu City

Work shift: Shifting

Salary: 34K package

Start date: ASAP

Headcount: 5

Qualifications:

• Undergraduates/Graduates

• Must have at least 2 to 3 years of work experience as a Team Leader in a BPO (preferably in a telecommunications or travel voice line of business)

• Should have patience and not be overawed by difficult situations

• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

• Excellent verbal & written communication & presentation skills

• Expert knowledge of service procedures

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• Ability to exercise managerial judgment and perform as a mentor

• Demonstrated Customer Service Skills

• Situation handling skills

• Amenable to work on rotational shift

• Should not be a current or former employee of Wipro

• Must be living within Cebu

• Must not be a job hopper

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

Hotels / Restaurants / Airlines / Travel

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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