Team Leader

Gratitude Inc

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1 month ago

Team Leader

2-4 Year(s)

35 - 50 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

bachelors degree BPO Experience trainer supervisor UK Banking Industry

1 candidate(s) have already applied for this Job. Apply now

Qualifications:

• Bachelor’s Degree
• Minimum of 2 years’ work experience in US/UK banking operations and team handling in a call center or shared services environment
• Sound knowledge on the banking domain and understanding of processes and bucket flows
• Good to have: Exposure to US or UK banking industry
• Not a job hopper
• Must not be a present or former employee of Wipro

Key Responsibilities:
• Manage and lead a team handling financial/banking accounts
• Monitor KPIs, productivity, and quality metrics
• Analyze collections data and reports to drive performance
• Ensure compliance with banking laws, guidelines, and internal processes
• Handle escalations and maintain high customer service standards
• Coach and mentor team members to achieve targets

Kindly send your application and answers to the Pre-screening questions below to egeregorweyinmi@gmail.com
• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?
• Do you have knowledge on the banking domain and understanding of processes and bucket flows?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have exposure to US or UK banking Industry?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?

Role

Team Leader

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Weyinmi Ufot

Recruiter - Gratitude Inc

NA, nigeria

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