Team Leader

Gratitude Inc

2195 Views

12 hours ago

Team Leader

2-3 Year(s)

₱ 25 - ₱ 30K p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Customer Service

0 candidate(s) have already applied for this Job. Apply now

Campaign: Travel Airline

Work set up: Onsite daily at IT Park, Cebu City

Work shift: Shifting

Salary: 34K package

Start date: ASAP

Headcount: 5

Qualifications:

• Undergraduates/Graduates

• Must have at least 2 to 3 years of work experience as a Team Leader in a BPO (preferably in a telecommunications or travel voice line of business)

• Should have patience and not be overawed by difficult situations

• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

• Excellent verbal & written communication & presentation skills

• Expert knowledge of service procedures

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• Ability to exercise managerial judgment and perform as a mentor

• Demonstrated Customer Service Skills

• Situation handling skills

• Amenable to work on rotational shift

• Should not be a current or former employee of Wipro

• Must be living within Cebu

• Must not be a job hopper

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

Hotels / Restaurants / Airlines / Travel

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Esther Adesoye

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₱ 43.3 - ₱ 57.65K p.m

Cebu Central Visayas, Philippines

Details