Team Leader - Medical Device

Gratitude Inc

2318 Views

15 hours ago

3-4 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Team Management BPO industry Excellent Communication Medical Device Complaints Handling

1 candidate(s) have already applied for this Job. Apply now

Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We are looking for a Team Leader who has experience in medical device complaints handling for our BPO Partner located in Cebu.

Job title: Team Leader

Process: Medical Device

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 25K - 32K

Requirements:

• Excellent communication skills

• Bachelor of Science in Nursing or Pharmacy or any allied science courses

• 3-4 years of work experience in MEDICAL DEVICE COMPLAINTS HANDLING

• With team management experience of at least 2 years in a BPO setting

• Has knowledge and experience in MEDICAL DEVICE COMPLAINTS HANDLING

• Can start ASAP (preferably unemployed)

• College/Bachelor’s Graduate (any course)

• Willing to work onsite

• Okay to work on a night and shift schedule

Responsibilities:

• Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery

• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies

• Has a clear understanding of customer KPIs.

• Understand the relationship between PFMEA and the Quality Control Plan

• Identifies and coordinates PFMEA/ Quality Control Plan improvements.

• Manages efficient work allocation and tracks the overall performance of team members

• Manages daily team attendance

• Manages team attrition

• Ensures floor policies are followed

• Manages administrative tasks

• Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems

• Keeps all company information which includes customer information confidential and secured

Core Qualifications:

• Must have a people management background in a BPO setup

• Able to write an effective medical narrative regarding product issues or cases.

• Must be able to properly use and navigate medical tools and MS Office.

• Able to communicate professionally and concisely to all business partners and other employees.

• Able to think critically to determine the type of questions which need to be asked to gather necessary information

• Able to properly groom their direct reports to sustain and drive performance and discipline.

•Good problem-solving and analytical skills

• Good customer service skills

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will contact you via WhatsApp or direct call once shortlisted.

APPLY NOW!

Role

Billing Team Lead

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Isay Balan

Recruiter - Gratitude Inc

NA, philippines

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