Team Leader (Medical Device Complaints Handling)

Gratitude Inc

1595 Views

14 hours ago

3-4 Year(s)

₱ 25 - ₱ 30K p.m

Cebu Central Visayas (Mandaue City)

Job Description

Key Skills

Leadership

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Job title: Team Leader

Process: Medical Device

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 25K - 32K

Requirements:

• Excellent communication skills

• Bachelor of Science in Nursing or Pharmacy or any allied science courses

• 3-4 years of work experience in MEDICAL DEVICE COMPLAINTS HANDLING

• With team management of at least 2 years in a BPO setting

• Has knowledge and experience in MEDICAL DEVICE COMPLAINTS HANDLING

• Can start ASAP (preferably unemployed)

• College/Bachelor’s Graduate (any course)

• Willing to work onsite

• Okay to work on a night and shift schedule

Responsibilities:

• Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery

• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies

• Has a clear understanding of customer KPIs.

• Understand the relationship between PFMEA and the Quality Control Plan

• Identifies and coordinates PFMEA/ Quality Control Plan improvements.

• Manages efficient work allocation and tracks the overall performance of team members

• Manages daily team attendance

• Manages team attrition

• Ensures floor policies are followed

• Manages administrative tasks

• Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems

• Keeps all company information which includes customer information confidential and secured

Core qualifications

• Must have a people management background in a BPO setup

• Able to write effective medical narratives regarding product issues or cases.

• Must be able to properly use and navigate medical tools and MS Office.

• Able to communicate professionally and concisely to all business partners and other employees.

• Able to think critically to determine the type of questions which need to be asked to gather necessary information

• Able to properly groom their direct reports to sustain and drive performance and discipline.

•Good problem-solving and analytical skills

• Good customer service skills

Please put notes about your candidate:

Do you have 3-4 years of experience in medical device complaint handling?

Do you have at least 2 years of experience as a team lead in BPO?

What degree did you take?

Can you work onsite in Pasig and during the night shift?

Salary expectation

Last drawn salary

Notice period

Role

Chief Medical Officer/Head Medical Services

Timings

Night Shift (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from office

Functional Area

Medical Professional / Healthcare Practitioner / Technician

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