Team Manager – Mail Operations (Email Security)
Gratitude IncTeam Manager – Mail Operations (Email Security)
Job Description
Key Skills
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Team Manager – Mail Operations (Email Security)
Taguig | Onsite/Hybrid | Rotational Shift | Up to 150K Package
Overview:
We are hiring a Team Manager to lead email operations, spam/abuse mitigation, and Trust & Safety workflows in a 24/7 environment. This role ensures SLA delivery, team performance, and continuous process improvement.
Key Responsibilities:
• Manage daily operations, ensuring SLA, quality, and productivity targets
• Lead, coach, and develop a team; handle scheduling and shift planning
• Monitor spam, phishing, spoofing trends; drive mitigation strategies
• Conduct RCA and incident reviews; implement corrective actions
• Use Splunk for dashboards, reporting, and insights
• Ensure compliance with SPF, DKIM, DMARC protocols
• Collaborate with stakeholders and vendors
Requirements:
• 3+ years in Email Operations, Trust & Safety, or SOC
• 3+ years hands-on Splunk experience
• Strong knowledge of SMTP, SPF, DKIM, DMARC
• BPO and team management experience required
• Open to graduates/undergraduates with relevant experience
• Willing to work onsite/hybrid in Taguig
Hiring Process: Virtual (Screening to Final + Online Exam) | Start ASAP
Prescreening: BPO exp | Relevant exp | Splunk exp | Education | Salary | Notice | Location
Role
Email Support Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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