Technical Support Representative
Gratitude IncTechnical Support Representative
Job Description
Key Skills
6 candidate(s) have already applied for this Job. Apply now
Genpact Company :Account: Technical Support
Qualifications:
- At least HS graduate
- At least 6 months of TSR experience
- Good to excellent communication skills
- Must be amenable to WFH temporarily with at least 10mbps wired internet connection
- Must be amenable to work onsite once client will require
Salary:
- 22k plus 2.5k non-taxable allowances
- Up to 26k, on case to case business exceptions
Start date:asap
Virtual Hiring Process (via Zoom)
Job Responsibility:
1. Assists customers by competently and expertly handling client’s employees’ concerns (basic trouble-shooting)
2. Keeps client’s equipment operational by following established procedures on reporting and troubleshooting malfunctions
3. Comfortable in using CRM tools & gathering/documenting detailed information
4. Responds to customer’s queries and complaints
If Interested kindly submit your
Full name:
Number:
Email:
Internet Speed:
Date of birth:
Role
Customer Service Executive -Technical
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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