Trainer

Gratitude Inc

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1 month ago

Trainer

1-2 Year(s)

30 - 35 Thousand p.m

Manila (Makati)

Job Description

Key Skills

BPO Call center

1 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Former Teleperformance employees are not eligible, whether hired directly or through a third party

Job Description: We are looking for a dynamic and experienced Trainer to join our team for a Financial Services campaign. The ideal candidate will be responsible for facilitating training sessions, supporting employee development, and ensuring training objectives are met effectively.

Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc Coordinating training schedule based on training requirements Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates Executes specialized projects and activities and typically works according to set principles Usually generates and initiates own workload and doesn’t need instructions or guidelines Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product Positions at this level are expected to significantly improve the day-to-day activities/processes Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-worker

Qualifications: •1–2 years of experience as a Trainer in the Banking, Financial Services, or Mortgage industry(BPO). This is mandatory and non negotiable •Experience in BPO or call center training environments. This is mandatory •Strong background in developing and delivering training modules for financial accounts •Excellent communication and presentation skills •Ability to coach and mentor new hires and existing staff •Proficient in using learning management systems and Microsoft Office tools •Strong analytical and problem-solving skills •Amenable to work on-site •Knowledge of compliance and regulatory requirements within the financial industry

Role

Customer Service Trainer

Timings

Night Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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