
Trainer
Job Description
Key Skills
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Description / Requirements
Former Teleperformance employees are not eligible, whether hired directly or through a third party
Job Description: We are looking for a dynamic and experienced Trainer to join our team for a Financial Services campaign. The ideal candidate will be responsible for facilitating training sessions, supporting employee development, and ensuring training objectives are met effectively.
Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc Coordinating training schedule based on training requirements Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates Executes specialized projects and activities and typically works according to set principles Usually generates and initiates own workload and doesn’t need instructions or guidelines Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product Positions at this level are expected to significantly improve the day-to-day activities/processes Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-worker
Qualifications: •1–2 years of experience as a Trainer in the Banking, Financial Services, or Mortgage industry(BPO). This is mandatory and non negotiable •Experience in BPO or call center training environments. This is mandatory •Strong background in developing and delivering training modules for financial accounts •Excellent communication and presentation skills •Ability to coach and mentor new hires and existing staff •Proficient in using learning management systems and Microsoft Office tools •Strong analytical and problem-solving skills •Amenable to work on-site •Knowledge of compliance and regulatory requirements within the financial industry
Role
Customer Service Trainer
Timings
Night Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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