Trainer |Helpdesk Customer Support

Gratitude Inc

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15 hours ago

Trainer |Helpdesk Customer Support

2-4 Year(s)

Baguio City Benguet

Job Description

Key Skills

Technical bpo trainer .Trainer chat, email, and ticket based support environments

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Trainer – Helpdesk Customer Support (Technical)

Location: McKinley, Taguig (Onsite)
Work Setup: 100% Onsite
Shift: TBD

About the Role

We are seeking a Technical Trainer to design and deliver engaging training programs for Helpdesk Customer Support teams. The ideal candidate has strong technical expertise in backend support, APIs, SQL, and digital advertising technologies, with a passion for developing people and driving performance.

Key Responsibilities

Design and deliver technical training programs (ILT, vILT, and hands-on workshops).
Develop training materials, assessments, and learning resources.
Train teams on SQL, REST APIs, JSON/XML, SDKs, webhooks, server-side tracking, and troubleshooting.
Deliver training on Ads Manager platforms, conversion tracking, attribution models, and marketing analytics.
Evaluate learner performance and continuously improve training effectiveness.
Partner with Product, Engineering, and Operations teams to support new product and process rollouts.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
2–4 years of experience in technical training within a BPO or SaaS environment.
2–4 years of experience in backend product support, technical support, or API integrations.
Strong knowledge of SQL, REST APIs, JSON/XML, SDKs, webhooks, and troubleshooting.
Experience with Ads Manager platforms, conversion tracking, and marketing analytics is highly preferred.
Excellent communication, presentation, and facilitation skills.

Recruitment Process

Recruitment Interview
Assessment
Hiring Manager Interview

Role

Customer Service Trainer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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