Trainer |Helpdesk Customer Support

Gratitude Inc

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2 days ago

Trainer |Helpdesk Customer Support

2-4 Year(s)

₱ 30 - ₱ 35K p.m

Manila (Taguig)

Job Description

Key Skills

Technical bpo trainer .Trainer chat, email, and ticket based support environments

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Job Title: Trainer – Helpdesk Customer Support

Location: Onsite | McKinley

We are looking for dynamic and technically skilled Trainers to support our Helpdesk Customer Support team. This role is ideal for professionals passionate about developing talent while delivering impactful learning experiences in a fast-paced, technology-driven environment.

Key Responsibilities:

Design and deliver engaging training programs, including instructor-led sessions, workshops, and e-learning modules focused on digital advertising, API integrations, and analytics.
Facilitate onboarding and upskilling programs, ensuring learners build strong technical competencies in campaign setup, tracking, and troubleshooting.
Simplify complex concepts such as SQL, conversion tracking, APIs, and attribution models into clear, practical learning experiences.
Partner with Product, Engineering, and Operations teams to align training with business needs and platform updates.
Develop assessments, track learner performance, and continuously improve training effectiveness.
Create and maintain training materials, knowledge bases, and troubleshooting guides.

Qualifications:

Bachelor’s degree in a relevant technical field.
2–4 years of experience in training within a BPO, SaaS, or AdTech environment.
Strong knowledge of SQL, APIs, digital advertising, and analytics.
Excellent facilitation, communication, and stakeholder management skills.

Role

Technical Trainer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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