Trainer (Lead-Technical Training)

Gratitude Inc

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1 month ago

Trainer (Lead-Technical Training)

2-3 Year(s)

30 - 35 Thousand p.m

Pampanga

Job Description

Key Skills

Bachelor's Degree Proficient in MS Office Excellent verbal and written English communication skills Collections background At least 2-3 years of work experience as a Trainer Strategic in developing solutions and process improvements

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Role: Trainer (Lead-Technical Training)

Target Start date: ASAP

Location: Clark, Pampanga

Work Set-up: Onsite

Schedule: Flexible

Salary: 35K base pay + 3K allowance

Qualifications:

•   Collections background is REQUIRED

•   Earned a bachelor’s degree in any field (Major in Education or Communication

•   preferred).

•   At least 2-3 years of work experience as a Trainer.

•   Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).

•   Strong English verbal and written communication skills.

•   Strategic in developing solutions and process improvements.

•   Willingness and ability to work in a shifting or graveyard schedule.

Responsibilities:

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

•   Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.

•   Fill out accurate reports.

•   Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.

•   Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.

•   Facilitate all aspects of floor-training and BQM Training for the program.

•   Responsible for self-skilling & certification during periods of un-activity (classroom).

•   Supervise and coach learners in nesting & BQM type environments.

•   Facilitate multi-hour product, behavioral or tool change type learning experiences.

•   Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.

•   Coach and give feedback to trainees to help them fulfill performance metrics.

•   Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

PRESCREENING NOTES:

•   BPO experience:

•   Years of relevant experience:

•   Educational attainment:

•   Salary expectation:

•   Last drawn salary:

•   Notice period:

•   Availability for the work setup and schedule:

•   Current location:

Role

Team Leader -Technical

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Yasir Muhammad

Recruiter - Gratitude Inc

NA, nigeria

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