Trainer (Lead-Technical Training)
Gratitude IncTrainer (Lead-Technical Training)
Job Description
Key Skills
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Location: Clark, Pampanga
Work Setup: Onsite
Start Date: ASAP
About the Role
We are looking for a passionate and experienced Trainer (Lead – Technical Training) to design, deliver, and evaluate both soft skills and technical training programs. The ideal candidate will bring strong facilitation experience, excellent communication skills, and a solid background in collections.
Key Responsibilities
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Deliver and evaluate soft skills and technical training sessions for new hires and existing employees.
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Develop, revise, and maintain training materials and documentation to ensure relevance and accuracy.
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Conduct end-to-end facilitation of new hire training, nesting, and blended learning programs.
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Supervise and coach learners during nesting, OJT, and other training phases to ensure performance readiness.
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Provide ongoing coaching and feedback to help trainees meet or exceed performance metrics.
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Coordinate with internal teams and clients to understand training needs, address issues, and meet operational goals.
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Complete accurate and timely training reports and performance evaluations.
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Engage in continuous self-development and certification during non-training periods.
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Facilitate refresher and enhancement training sessions as required.
Qualifications
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Collections background is required.
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Bachelor’s degree in any field (Education or Communication major preferred).
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Minimum of 2–3 years’ experience as a corporate or BPO Trainer.
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Proficient in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
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Strong English communication skills, both verbal and written.
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Strategic thinker with a focus on solutions and process improvements.
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Willing to work flexible or shifting schedules, including graveyard shifts.
Role
Technical / Process Trainer
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Teaching / Education / Language Specialist
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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