Trainer technical

Gratitude Inc

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2 days ago

Trainer technical

1-3 Year(s)

Manila (Taguig)

Job Description

Key Skills

bpo trainer trainer chat, email, and ticket based support environments

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Description / Requirements

Job Title: Trainer

Account: Technical

Salary: 30k to 35k

Work location/Set up: Onsite/ Mckinley

Shift Schedule: TBD

Former employee of Teleperformance – not eligible for rehire, either direct or through a third party

Job Summary

The Trainer is responsible for delivering onboarding, upskilling, and refresher training to CE agents across multiple support tiers. The role ensures agents are equipped with the technical, product, and service knowledge required to meet quality and performance expectations.

Key Responsibilities

•Deliver initial onboarding and continuous training for Tier 1–3 CE roles.

•Facilitate product, policy, technical, and process training aligned with SOPs.

•Assess learner readiness through certifications, simulations, and assessments.

•Partner with Operations and Quality to address knowledge gaps and trends.

•Maintain training materials, decks, and knowledge content updates.

Qualifications

•Bachelor’s degree or equivalent experience.

•Minimum 24 months experience in Training role.

•Strong facilitation and communication skills.

•Knowledge of chat, email, and ticket based support environments

•Strong technical background in BPO (Must have)

Recruitment Process:

Recruitment Interview, Assessment, Hiring Manager Interview.

Role

Technical Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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