Trainer - Technology

Gratitude Inc

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2 weeks ago

Trainer - Technology

2-4 Year(s)

₱ 40 - ₱ 45K p.m

Manila (Cubao Quezon City)

Job Description

Key Skills

bachelors degree .Trainer Exposure to MS office Mother Tongue Influence

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Account: Technology

Work set up: 100% Onsite at Vertis North, Quezon City

Work shift: Shifting schedules
Start date: ASAP

Headcount: 2

Qualifications:

• Bachelor's Degree

• 2+ years exp as Trainer Preferred with Social Media exp, but open to any line of business

• Not a job hopper

Key Responsibilities:

• Structure onboarding training requirements, including Pre-Process, Process, and Customer Visits.

• Ensure all new employees complete the defined new hire learning path for their respective roles.

• Participate in and lead Knowledge Acquisition and Knowledge

• Transfer activities for transitioning accounts, collaborating with clients and stakeholders to document and transfer process knowledge to the operations team.

• Support new hires during OJT Training and go-live.

• Manage and provide refresher and remedial training for existing employees.

• Maintain trainee data and information in the central repository to ensure audit readiness.

• Generate training reports regularly.

• Provide feedback and coaching to analysts.

• Analyze training needs for employees and serve as the single point of contact for any training requirements.

• Own account-level training metrics.

• Adhere to training guidelines defined by the Business Unit training function.

• Collaborate with operations to bridge gaps during training.

• Proactively provide training interventions and guidance to leadership, focusing on metrics and business impact.

Skills Required:

• Proficiency in MS Office (Word, Excel, PowerPoint)

• Familiarity with local communication nuances and potential language errors

• Excellent spoken and written communication skills, including a strong understanding of functional grammar and MTI (Mother Tongue Influence)

• Strong training and rapport-building skills

• Exceptional organizational skills and a methodical approach to tasks

• Ability to provide constructive feedback and coaching

• Strong analytical, reading, learning, and research skills

• Demonstrated customer service skills

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Kindly answer these questions and send it as your comment while applying

Pre-screening Notes:

• How many years of relevant experience you have as Trainer?

• What line of business you handle? example, Social Media

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a Shifting schedules?

• When are you available to start once hired?

Role

Recruitment Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Evangeline Ugwumba

Recruiter - Gratitude Inc

NA, nigeria

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