Trainer - UK Financial CS

Gratitude Inc

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1 month ago

Trainer - UK Financial CS

2-4 Year(s)

Manila

Job Description

Key Skills

loan US Collections Fraud US Banking trainer

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Description

Gratitude Inc. is a professional HR Tech recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia and Africa. We are a direct sourcing partner Company of the different top BPO's offshore and onshore.

Job title: Trainer
Account: UK Financial Customer Service
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Start date: ASAP
Headcount: 2

Qualifications:
• Bachelor's Degree
• 2-4 years' work experience in US banking operations and training in a call center or shared services environment.
• Relevant financial account experience should include mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas. Experience solely in insurance or payroll is not eligible.
• Priority: US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to US banking industry, preferably with underwriting and payouts experience.
• Not a job hopper

Key Responsibilities:

•Conduct New Hire Training (classroom and virtual) ensuring strong process, product, and compliance knowledge
•Manage training batches (typically 1:20 ratio) ensuring engagement and effective delivery
•Provide structured coaching and feedback during training and OJT
•Audit agent cases using prescribed audit sheets and provide documented gap analysis
•Attend weekly calibration sessions with client/internal stakeholders
•Conduct assessments (tests, practical evaluations) to measure trainee performance
•Maintain training records, reports, and performance analysis for continuous improvement
•Perform Training Needs Identification (TNI) and conduct refresher sessions based on audit findings
•Track and analyze performance metrics and trends
•Ensure compliance with regulatory, operational, and internal policy updates
•Participate in case reviews, meetings, and process updates
•Communicate trends, challenges, and process gaps to Team Leaders/Managers
•Process transactions periodically to maintain operational competency
•Maintain certification (TTT) and stay updated with new product/process changes
•Motivate and support associates through structured career development guidance

Let’s get you hired! Send your updated CV/Resume to this post or email: christine@gratitudephilippines.com

Shortlisted candidates will be contacted for interview details via WhatsApp, Viber, or Google Meet.

Apply now and start your journey!

Role

Training Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.