Trainer/Senior Trainer – Credit Card Operations
Gratitude IncTrainer/Senior Trainer – Credit Card Operations
Job Description
Key Skills
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Job title: Trainer/Senior Trainer – Credit Card Operations
LOB: Banking, Financial Services, and Insurance (BFSI)
Account: Financial/ Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 33,000 - 38,000 basic / 2,000 allowance
Target start date: Immediately/Asap
Job Summary:
The Trainer / Senior Trainer – Credit Card Operations is responsible for designing,
delivering, and evaluating high-impact training programs across Customer Service,
Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback
Management.
CRITICAL REQUIREMENTS:
● Bachelor’s degree or equivalent experience is required
● At least 2 years of relevant experience as a Trainer in a BPO setting
● 3–5 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledge.
● Bachelor’s degree or equivalent experience is required
● Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules
● Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, PCI-DSS.
● Strong analytical judgment in fraud/dispute/collections scenarios
● High accuracy and attention to detail
● Exceptional communication and facilitation skills
● Ability to manage diverse and complex training requirements
● Ethical judgment and regulatory discipline
● Adaptability in a fast-paced credit operations environment
● Willing to work on-site and shift schedule in Taguig
PRE-SCREENING QUESTIONS:
1 . How many years of Trainer experience do you have in BPO?
2. How many years of experience do you have in BFSI LOBs?
3. What is your highest educational attainment?
4. Do you have strong experience in disputes, fraud, chargebacks, or collections, regulatory, and card-network knowledge? Please share your experience briefly.
5. How much is your last drawn salary?
6. How much is your salary expectation? (Please ensure the candidate is aware of the budget)
7. Are you amenable to working onsite in Taguig with a shifting work schedule?
8. This is an urgent position. Are you able to start immediately?
Role
Training Manager
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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