Transformation and Process Excellence Manager
Gratitude IncTransformation and Process Excellence Manager
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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The role is urgently needed and your partnership is highly appreciated.
Title: Transformation and Process Excellence Manager
Work Setup: WFH/Remote
Shift: Night-Shift
Salary: Cap of 120k Package
Industry: Hiring team prefers someone who have experience under Healthcare clients
Transformation and Process Excellence Manager
Job Description
Key responsibilities include:
• Lead and own projects by identifying and analysing preliminary business needs and conducting Cost
Benefit Analysis, identifying causal factors and potential solutions, overseeing implementation of
solutions and tracking and reporting progress, and documenting end to end project details including ROI
identification.
• Assist Operations in their transformation Projects through mentorship by identifying and analysing
preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and
potential solutions, overseeing implementation of solutions and ensuring progress tracking and
reporting including ROI in the transformation projects Tracker
• Conduct assessments by being the point of contact and subject matter expert for the Process
Excellence piece by running statistical tests identifying trends, process capability, variance, relationships
and target setting using the COPC LSS approach and by mapping, analysing, and providing
recommendations for process improvement
• Own and / or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and
documentation
• Support innovation engine deployment by onboarding new moderators, running refreshers whenever
required, providing guidance on how to move ideas from one level to another, mentoring and / or
leading projects that are a product of the innovation engine idea
• May and can be assigned to an EVP Cluster as a dedicated resource and SME for transformation,
innovation, and Lean Six Sigma
Minimum Requirements
LSS Green Belt Certified
At least 3 years in BPO in Transformation
Led and Co-Lead LSS Projects
Preference
Healthcare and/ or Content Management vertical Experience
Knowledge on Data Analytics and Technology Solutions
Internal/ External Opening (PH-Based)
Shift: 9pm to 6am (PH Time)
Role
Manager-Technical
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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