Transition Manager
Job Description
Key Skills
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A leading BPO is looking for a Transition Manager to join their team in Eastwood city.
Work set up - Work on site.
QUALIFICATIONS:
- Excellent communication and interpersonal skills
- 7-10 years of experience in transitions / project management or equivalent
- At least 1-2 years operations experience
- Graduate / MBA with project management experience, preferably pertaining to process migration
- Working knowledge of Six Sigma
- Experience with pre-sales / post-sales support (C-Level interface), Transition Management, and blended (offshore / onshore) delivery operations
- Has experience in managing large projects for multiple / different customers
- Ability to manage multiple priorities
- Team leadership / management skills
- Customer relationship management skills
- Ability to adhere to deadlines by managing key project milestones and deliverables as part of the project plan
- Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines
RESPONSIBILITIES:
- Engage business lines to understand migration requirements
- Devise detailed project plans to execute migrations
- Coordinate with various teams to ensure deliverables are met
- Escalate issues in a timely manner and suggest alternative approaches
- Partner with the business to ensure smooth execution of plans
- Work consistently to improve and update migration methodologies and toolkits
- Ensures Transition projects are / remain fully auditable
- Ensures all forecast costs are fully understood at the start of each project and transition budgets are agreed upon with the accounting team
- Manages customer relationships, account management and operational controls of related tasks
Connect with me only if you are genuinely interested. WhatsApp/Viber - +91-8655619712 or mail me your resumes at meesam@gratitudeindia.com
Role
Head/VP/GM-Transitions
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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