Transition Manager - QC

Gratitude Inc

485 Views

14 hours ago

7-10 Year(s)

₱ 100 - ₱ 120K p.m

Manila

Job Description

Key Skills

Transition Manager Senior Transition Senior Transition Manager Migration Skills

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Description / Requirements

Salary - 100k

Location QC - EASTWOOD

Work on site

RESPONSIBILITIES:

Engage business lines to understand migration requirements

Devise detailed project plans to execute migrations

Coordinate with various teams to ensure deliverables are met

Escalate issues in a timely manner and suggest alternative approaches

Partner with the business to ensure smooth execution of plans

Work consistently to improve and update migration methodologies and toolkits

Ensures Transition projects are / remain fully auditable

Ensures all forecast costs are fully understood at the start of each project and transition budgets are agreed upon with the accounting team

Develops / maintains effective commercial awareness of Tech Mahindra processes and standards

Manages customer relationships, account management and operational controls of related tasks

QUALIFICATIONS:

Excellent communication and interpersonal skills

7-10 years of experience in transitions / project management or equivalent

At least 1-2 years operations experience

Graduate / MBA with project management experience, preferably pertaining to process migration

Working knowledge of Six Sigma

Experience with pre-sales / post-sales support (C-Level interface), Transition Management, and blended (offshore / onshore) delivery operations

Has experience in managing large projects for multiple / different customers

Ability to manage multiple priorities

Team leadership / management skills

Customer relationship management skills

Ability to adhere to deadlines by managing key project milestones and deliverables as part of the project plan

Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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