(URGENT) Collection Associate – B2B Accounts Receivable | Onsite in Taguig

Gratitude Inc

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1 day ago

(URGENT) Collection Associate – B2B Accounts Receivable | Onsite in Taguig

2-5 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Customer Service ERP Microsoft Excel Stakeholder Management collections experience Account Reconciliation Order to Cash B2B Collections/Accounts Receivable

8 candidate(s) have already applied for this Job. Apply now

Collection Associate – B2B Accounts Receivable

Location: Aura, Taguig, Philippines
Work Setup: Onsite
Shift: Night Shift / US Shift
Experience: 2–5 Years
Industry: B2B / SaaS / Technology / Shared Services
Target Start Date: Can Start This Week

Role Summary

We are looking for a Collection Associate – B2B Accounts Receivable to manage assigned customer portfolios and drive timely collections while maintaining strong customer relationships. The role will focus on overdue invoice follow-ups, dispute resolution, account reconciliation, and maintaining accurate customer records.

The candidate should have strong B2B Collections and Accounts Receivable experience, preferably supporting US-based customers, and should be willing to work onsite in Aura, Taguig, on a night shift schedule.

Key Responsibilities

Manage assigned customer portfolios and aging buckets to achieve collection targets.
Conduct collections through calls and emails and follow up on payment commitments.
Monitor overdue invoices and manage dunning and promise-to-pay activities.
Investigate and resolve payment delays by coordinating with Billing, Sales, and Cash Application teams.
Perform account reconciliations and resolve customer account discrepancies.
Maintain accurate collection notes, customer correspondence, and account status.
Support AP portal activities, invoice submissions, vendor setup requirements, and PO-related issues.
Coordinate and resolve customer disputes and escalate critical accounts as required.
Meet productivity, quality, and SLA requirements while maintaining a positive customer experience.
Support a global customer portfolio and work according to US business hours.

Requirements

Bachelor's degree in Commerce, Finance, Accounting, or a related field.
2–5 years of relevant experience in B2B Collections, Accounts Receivable, or Order-to-Cash.
Hands-on experience with US B2B Collections is required.
Strong knowledge of AR aging, dunning processes, account reconciliation, dispute handling, and promise-to-pay management.
Experience with ERP systems such as NetSuite, SAP, Oracle, or similar platforms is preferred.
Proficiency in MS Office.
Strong analytical skills and attention to detail.
Excellent verbal and written English communication skills with CEFR C1 proficiency or equivalent.
Strong negotiation and stakeholder management skills.
Willingness to work onsite in Aura, Taguig, on a night shift schedule.

Pre-Screening Questions

How many years of B2B Collections experience do you have?
How many years of Accounts Receivable experience do you have?
Which ERP systems have you used?
Have you completed your college degree?
What is your last drawn salary?
What is your expected salary?
Are you able to work onsite in Aura, Taguig, on a night shift schedule?
What is your notice period?

Note: TP former employees will not be considered for rehire, whether directly or through a third party.

Role

Accounts Receivable

Timings

Night Shift (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Process

Non-Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Toukeerahmed Attar

Recruiter - Gratitude Inc

NA, india

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