URGENT HIRING CUSTOMER SERVICE SPECIALIST Top BPO COMPANIES

Gratitude Inc

1931 Views

19 hours ago

0-4 Year(s)

₱ 20 - ₱ 40K p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, San Fernando, Alcoy, Balamban, Carmen, Danao City, Naga, Talisay City, Toledo City)

Job Description

Key Skills

Customer Relations Customer Service Customer Management Communication Skills BPO Skills Customer Engagement Customer Care BPO Call center good communication skills BPO/ITES Management BPO bpo

0 candidate(s) have already applied for this Job. Apply now

URGENT HIRING CUSTOMER SERVICE SPECIALIST Top BPO COMPANIES

Job Title: Customer Service Specialist

Job Description:

A Customer Service Specialist is a professional responsible for providing exceptional service and support to customers. They are the primary point of contact for customers and handle inquiries, complaints, and requests, ensuring customer satisfaction and loyalty. Customer Service Specialists work in various industries, including retail, e-commerce, telecommunications, finance, and hospitality.

Key Responsibilities:

Customer Support: Interact with customers via phone, email, chat, or in person, and assist them with inquiries, product or service issues, and complaints. Provide accurate and timely information or solutions to meet customer needs.

Problem Resolution: Identify and resolve customer issues by actively listening to their concerns, investigating problems, and offering appropriate solutions. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.

Order Processing: Process customer orders, including order entry, verification, tracking, and delivery coordination. Ensure accuracy and efficiency in order fulfillment, and address any order-related issues or delays.

Product Knowledge: Develop a comprehensive understanding of the company's products or services to effectively address customer inquiries, provide recommendations, and promote upselling or cross-selling opportunities.

Qualifications and Skills:

HS Grad/ SHS/ College Grad preferred but open to all

Proven experience in customer service, preferably in a similar role

Excellent verbal and written communication skills

Active listening and problem-solving abilities

Strong interpersonal skills and ability to build rapport with customers

Join our team and become an integral part of our commitment to delivering exceptional customer service! Apply today and embark on a rewarding career as a Customer Service Associate.

Role

Associate/Senior Associate -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jonathan Menezes

Recruiter - Gratitude Inc

NA, india

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Cebu Central Visayas, Philippines

Details