Urgent Hiring for Client Relation Specialist

Gratitude Inc

2013 Views

15 hours ago

1-2 Year(s)

₱ 20 - ₱ 40K p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management BPO Voice Process Customer oriented BPO Skills BPO Call center International BPO BPO/ITES Excellent Communication

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Job Title: Customer Service Representative

Job Summary

As a Customer Service Representative, you'll be the shining star of our company's customer support team! Your primary responsibility will be to provide outstanding customer service and ensure customer satisfaction through various channels. You'll be the friendly face and helpful voice that our customers rely on to resolve their issues and provide them with a delightful experience.

Key Responsibilities

Respond promptly and courteously to customer inquiries and resolve issues through phone calls, emails, live chats, and social media platforms.

Provide accurate information and assistance regarding product features, pricing, order status, and other related queries.

Identify and assess customers' needs to provide appropriate solutions and recommendations.

Maintain a positive and empathetic attitude towards customers, ensuring a friendly and personalized customer experience.

Collaborate with other departments to address complex customer issues and escalate them when necessary.

Keep detailed records of customer interactions, inquiries, complaints, and actions taken to ensure proper documentation and follow-up.

Collect customer feedback and provide insights to improve products, services, and customer support processes.

Stay up-to-date with product knowledge and industry trends to provide accurate and relevant information to customers.

Build and maintain strong customer relationships to foster loyalty and customer retention.

Make outbound calls to proactively reach out to customers, ensuring their satisfaction and addressing any potential concerns.

Qualifications

High school diploma or equivalent (additional education is a plus).

Excellent verbal and written communication skills.

Strong interpersonal skills with a friendly and approachable demeanor.

Ability to effectively listen and empathize with customers.

Proficient in using customer support software, CRM systems, and other relevant tools.

⏰ Exceptional time management and multitasking abilities.

Positive attitude, resilience, and the ability to handle stressful situations with grace.

Problem-solving and critical thinking skills to resolve customer issues effectively.

Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.

Fluency in multiple languages is an advantage.

Company Culture

At our company, we value a supportive and inclusive work environment. We believe in the power of teamwork and collaboration to achieve success. We encourage creativity, continuous learning, and personal growth. Our company is dedicated to providing exceptional customer experiences, and we prioritize the well-being and satisfaction of our customers and employees alike. Join us and be part of a dynamic team that celebrates achievements and embraces diversity!

Ready to embark on this exciting customer service journey? Apply now and let your sparkle shine through!

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Saba Jumani

Recruiter - Gratitude Inc

NA, india

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