Vendor Management Lead
Gratitude IncVendor Management Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Vendor Management Lead
Work Location: BGC Taguig or Makati
Shift: Night Shift/ Shifting - This role requires flexibility
Work Set-up: RTWO/ Hybrid
Desired Experience: 10 to 12 years
Salary range: 130K to 200K
Headcount: 2
Required technical skills:
• ITIL, Vendor Management
MUST HAVE:
• 10-12 years of experience in Defining, documenting, implementing and managing vendor onboarding and performance management process
• ITIL 4 Foundation or at-least ITIL V3 Foundation certificate
• Excellent Verbal & Written communication skills.
• Hands-on experience in managing the multiple vendors
• Experience in managing vendor onboarding, managing the contracts/ SLAs/ KPIs, defining coordination/communication/ handshake procedure, reviewing their performance and take corrective actions
• Experience in stakeholder management and onsite-offshore management
GOOD TO HAVE:
• Service Integration and Management experience
• ServiceNow or any other ITSM tool experience
Responsibility of / Expectations from the Role:
• Define/ refine and implement vendor onboarding and performance management process
• Monitor SLA/KPI adherence
• Facilitate vendor governance forums and performance reviews
• Coordinate performance improvement across vendors
Unique Selling Proposition (USP) of The Role:
• Should have experience in managing multiple vendors in Infrastructure projects in banking domain
Others:
• Should be amenable to working in Taguig or Makati
• Must not be a job hopper who only works for less than a year per company
Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Service Desk Transformation Consultant
Gratitude Inc6 - 8 Year(s)
100 - 130 Thousand p.m
Manila, Philippines
HIRING TELCO ACCT HIGH SLOT
Gratitude Inc0 - 1 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
FINRA Licensed Series 6 or 7
Gratitude Inc0 - 2 Year(s)
75 - 80 Thousand p.m
Manila, Philippines
Travel Account.
Gratitude Inc0 - 2 Year(s)
10 - 25 Thousand p.m
Manila, Philippines
Customer Service Representative(Clinical)
Gratitude Inc1 - 2 Year(s)
10 - 20 Thousand p.m
Manila, Philippines
Staff Accountant - Ayala
Gratitude Inc2 - 4 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
USRN – Voice (WFH)
Gratitude Inc1 - 35 Year(s)
50 - 80 Thousand p.m
Manila, Philippines
0 - 2 Year(s)
Confidential
Manila, Philippines
5 - 8 Year(s)
100 - 150 Thousand p.m
Manila, Philippines