Vietnamese Bilingual

Gratitude Inc

2335 Views

12 hours ago

1-4 Year(s)

₱ 80 - ₱ 90K p.m

Manila (Pasig)

Job Description

Key Skills

Vietnamese Fluent in Vietnamese and English

2 candidate(s) have already applied for this Job. Apply now

**URGENT HIRING**

Position Title: Member Advocate I (Cantonese)

Position Type: Full Time

Location: 6th Floor, The Orient Sq bldg., F. Ortigas Jr. Road, Ortigas Center, Pasig, 1605

Work Set-up: Onsite

Reports To: Call Center Supervisor

Salary: 80K - 95K All in

**Qualifications**

- High school diploma or equivalent, bachelor's degree preferred.

- With or without experience as long as fluent in both Cantonese and English

- currently residing in the Philippines

- At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantage

- Exceptional customer service skills, including verbal and written communication

- Strong active listening skills

- Ability to collaborate and be a team player

- Must be a quick learner

- Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call

- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred

Proficiency with Microsoft Office (Word, Excel, Outlook)

**Responsibilities:**

- Educates members, family, providers and caregivers regarding benefits and plan options.

- Accurately explains benefits and plan options in person, via email, fax, or telephonically.

- Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.

- Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution.

- Escalates appropriate member issues to management or other departments as required.

- Participates in member-calling projects as assigned by management to support the overall company goal of membership retention.

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Peninah Kimani

Recruiter - Gratitude Inc

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