WFM Realtime Analyst-EBU
Job Description
Key Skills
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Work location: Cebu
Work set up and schedule: Onsite and Night /GY
Salary:25-33k
Headcount: 1
Qualifications:
•Minimum of 2-3 years experience as a WFM RTA
•Non-Nego - Knowledge in the use of WFM Tools - Nice IEX, CMS Avaya
•Experience in handling a voice LOB is preferred
•Experience in forecasting and scheduling is a PLUS
Role
IT Support
Timings
Night Shift (Permanent)
Industry
IT-Software / Software Services
Work Mode
Work from office
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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