WFM Team Lead, Capacity Planner
Gratitude IncWFM Team Lead, Capacity Planner
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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At least 1 year of handling a WFM Team
· 2 years of experience in Capacity Planning
· Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3)
· At least 2 years in college
Location - MOA
Salary - 50k Php
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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