WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
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Overview
Lead the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities
- Oversee RTA, scheduling, and forecasting functions
- Drive team performance, coaching, and development
- Partner with Operations on workforce strategies
- Analyze trends and implement process improvements
Requirements
- 2–3 years WFM experience with 1 year in a BPO leadership role
- Strong leadership and stakeholder management skills
- Advanced Excel and reporting skills
- Experience in end-to-end WFM functions
To Apply
Send the following pre-screening answers to kenmerc6@gmail.com
1. Educational Attainment
2. Years of Experience in WFM in a BPO Setting
3. Years of Experience in a BPO Leadership Role
4. WFM Tools Used
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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