Work from home or hybrid Customer Service Sr. Analyst (Banking/Health/ Insurance)
Gratitude IncWork from home or hybrid Customer Service Sr. Analyst (Banking/Health/ Insurance)
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
142 candidate(s) have already applied for this Job. Apply now
Position Title: Service Delivery Senior Analyst (Insurance)
Parallel Job Title: Customer Service Sr. Analyst (Banking/Health/ Insurance)
Accenture Job Requisition ID: 0R00158930 || CL Code: 10
Location: Muntinlupa / Hybrid
Full Time
Shift - Not disclosed to be discussed in the interview process
Salary - Not disclosed to be discussed in the interview process [Please source candidate with salary expectation of not more than 50k]
Job Description:
Manages processes based on established performance standards, service & quality levels
Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
Coaches team members on proper handling of transactions
Execute existing DR/BCP plans of the team
Execute/deliver output based on the project plan during migrations
Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports
Takes ownership in resolving and managing end-customer issues and negotiations
Manages internal updates/communication within the unit
Enforces compliance to company policies and effect disciplinary measures on violations
Initiate and implement process improvements
Leads projects/tasks that may be assigned from time to time
Job Qualifications:
College Graduate / Bachelors Degree
At least 12 months of experience in insurance account, and/or 12 months work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, or Medical insurance)
At least 3 year Supervisory experience in the BPO industry
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Service Representative Pasig City
Gratitude Inc0 - 1 Year(s)
15 - 25 Thousand p.m
Manila, Philippines
Customer Support Specialist (Ticket Management) | Get 30,000 New Hire Incentive*
Foundever Philippines0 - 1 Year(s)
Confidential
Manila (Cubao Quezon City), Philippines
Technical Support Specialist | Earn Up to 18,000 Monthly* | No BPO Experience
Foundever Philippines0 - 1 Year(s)
15 - 30 Thousand p.m
Manila (Cubao Quezon City), Philippines
Customer Service Representative
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
IT Support Specialist | IT Grads are welcome | Enjoy Up to 18K Monthly!
Foundever Philippines0 - 1 Year(s)
Confidential
Manila (Cubao Quezon City), Philippines
GET UP TO 5K INCENTIVE* | Call Center Agents (PART-TIME) | Fixed Weekends Off
Foundever Philippines0 - 1 Year(s)
Confidential
Manila, Philippines
1 - 5 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
2 - 10 Year(s)
60 - 100 Thousand p.m
Manila, Philippines
Senior RPA Developer
Gratitude Inc5 - 10 Year(s)
70 - 100 Thousand p.m
Manila, Philippines
1 - 5 Year(s)
30 - 40 Thousand p.m
Manila, Philippines