Workday Support Specialist

Gratitude Inc

842 Views

2 months ago

Workday Support Specialist

2-3 Year(s)

50 - 60 Thousand p.m

Manila
(Base Location for WFH)

Job Description

Key Skills

workday Troubleshooting HR knowledge Technical expertise Workday EIB's

10 candidate(s) have already applied for this Job. Apply now

Job title: Workday Support Specialist

Work location: EDSA Greenfield

Work set up and schedule: Work from Home, Night Shift

Salary:50,000 to 60,000

Start Date: ASAP

Key Responsibilities:

System Configuration: Supporting local subsidiaries to ensure WD alignment with HR policies, processes, and reporting needs.

• Data Management: Ensuring the accuracy, integrity, and security of data within the Workday system.

• Security Management: Implementing and maintaining measures to safeguard employee information.

• Reporting and Analytics: Creating and maintaining reports that offer insights into HR metrics and trends.

• Integration Management: Support the connection of Workday with other systems, including payroll, benefits, and time and attendance during both integration and steady state phases

• Change Management: Overseeing changes to the Workday system, including testing, implementation, and communication. Partnering with key stakeholders to ensure changes are communicated appropriately for overall system visibility.

• User Support: Assisting employees and managers in navigating and using Workday effectively; including the capturing of potential continuous improvement opportunities

• Vendor Management: Partnering with leadership to manage relationships with third-party vendors that provide Workday support.

Required Skills:

Technical Skills

• Problem-Solving: Strong skills in problem-solving and troubleshooting.

• Communication: Exceptional verbal and written communication abilities. Competencies and Professional Background

• Business Process Configuration: Knowledge of how to set up and manage business processes within Workday, including approvals and workflows.

• Security Administration: Understanding of Workday's security model, including user roles, permissions, and data access.

• Integration Skills (Desired): Familiarity with Workday integration tools (e.g., Workday Studio, Enterprise Interface Builder) and basic understanding of integration concepts.

• Data Management: Skills in data import/export processes and managing data integrity within Workday.

• Workday Expertise: Comprehensive understanding of Workday's core modules (e.g., HCM, Payroll, Time Tracking, Recruitment, Advanced Comp and Performance management) and their configuration.

• Analytical Skills (Desired): Proficient in analyzing data and identifying trends.

• Basic HR Knowledge: A solid understanding of HR processes and best practices to effectively support end-users.

• User Support Skills: Effective communication skills to assist users and provide training as needed.

• Diligence: Sharp focus on detail to ensure data accuracy

Work Experience:

Minimum of 2-3 years of experience with Workday in a post-go-live environment; work in a Business as-Usual environment a plus

Must have experience in Workday Integration and Workday Studio(2-3 years)

Special Certifications:

•Workday Integration Certification is a plus.

Role

Customer Service Executive -Technical

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Yasir Muhammad

Recruiter - Gratitude Inc

NA, nigeria

2+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

25 - 30 Thousand p.m

Manila, Philippines

Details