Workday Support Specialist

Gratitude Inc

1864 Views

17 hours ago

2-10 Year(s)

₱ 50 - ₱ 60K p.m

Manila

Job Description

Key Skills

workday BPO Call center BPO/ITES

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Job title: Workday Support Specialist

Work location: EDSA Greenfield

Work set up and schedule: Work from Home, Night Shift

SD: ASAP

Key Responsibilities:

System Configuration: Supporting local subsidiaries to ensure WD alignment with HR policies, processes, and reporting needs.

• Data Management: Ensuring the accuracy, integrity, and security of data within the Workday system.

• Security Management: Implementing and maintaining measures to safeguard employee information.

• Reporting and Analytics: Creating and maintaining reports that offer insights into HR metrics and trends.

• Integration Management: Support the connection of Workday with other systems, including payroll, benefits, and time and attendance during both integration and steady state phases

• Change Management: Overseeing changes to the Workday system, including testing, implementation, and communication. Partnering with key stakeholders to ensure changes are communicated appropriately for overall system visibility.

• User Support: Assisting employees and managers in navigating and using Workday effectively; including the capturing of potential continuous improvement opportunities

• Vendor Management: Partnering with leadership to manage relationships with third-party vendors that provide Workday support.

Required Skills:

Technical Skills

• Problem-Solving: Strong skills in problem-solving and troubleshooting.

• Communication: Exceptional verbal and written communication abilities. Competencies and Professional Background

• Business Process Configuration: Knowledge of how to set up and manage business processes within Workday, including approvals and workflows.

• Security Administration: Understanding of Workday’s security model, including user roles, permissions, and data access.

• Integration Skills (Desired): Familiarity with Workday integration tools (e.g., Workday Studio, Enterprise Interface Builder) and basic understanding of integration concepts.

• Data Management: Skills in data import/export processes and managing data integrity within Workday.

• Workday Expertise: Comprehensive understanding of Workday’s core modules (e.g., HCM, Payroll, Time Tracking, Recruitment, Advanced Comp and Performance management) and their configuration.

• Analytical Skills (Desired): Proficient in analyzing data and identifying trends.

• Basic HR Knowledge: A solid understanding of HR processes and best practices to effectively support end-users.

• User Support Skills: Effective communication skills to assist users and provide training as needed.

• Diligence: Sharp focus on detail to ensure data accuracy

Work Experience:

Minimum of 2-3 years of experience with Workday in a post-go-live environment; work in a Business as-Usual environment a plus

Must have experience in Workday Integration and Workday Studio(2-3 years)

Special Certifications:

•Workday Integration Certification is a plus.

Role

WFM

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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