Workforce Capacity Planning Manager
Gratitude IncWorkforce Capacity Planning Manager
Job Description
Key Skills
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- Overall management of the WFM cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
- Responsible for looking for opportunities to expand the WFM service offering into additional contracts
- Responsible for delivery on all contracts
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model
- Drive industrialization of BST across all contracts
- Increase automation, standardization and off-shoring strategy for WFM
- Provide direction to WFM team on cost to serve initiatives
- Responsible for driving operational maturity across all WFM groups
- Responsible for any cross-geography status or functional reporting for WFM
- Drives innovation between all WFM groups
- Accountable for keeping the Standard Delivery Solution updated"
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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