Workforce Management Executive
Gratitude IncWorkforce Management Executive
Job Description
Key Skills
7 candidate(s) have already applied for this Job. Apply now
Qualifications:
• College Graduate
• 3-5+ years experience as WFM or RTA
• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach
• Expert knowledge in Forecasting & Scheduling
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (Verint, Genesysy etc..)
RTA/ MIS Experience is advantageous
• Can work with minimal supervision and has initiative
• Not a job hopper
Role
WFM
Timings
Afternoon Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
7 - 10 Year(s)
45 - 100 Thousand p.m
Cebu Central Visayas, Philippines
EXL Services is hiring CSR – Travel Account | Cebu Site
Gratitude Inc1 - 2 Year(s)
25 - 30 Thousand p.m
Cebu Central Visayas, Philippines
Spanish Customer Support-Wipro Cebu
Gratitude Inc0 - 14 Year(s)
45 - 60 Thousand p.m
Cebu Central Visayas, Philippines
Customer service representative -Travel Account -EXL
Gratitude Inc1 - 4 Year(s)
10 - 15 Thousand p.m
Cebu Central Visayas, Philippines
Art Director/Assistant Art Director (Graphic Designer)
Gratitude Inc5 - 7 Year(s)
50 - 100 Thousand p.m
Cebu Central Visayas, Philippines
0 - 10 Year(s)
20 - 35 Thousand p.m
Cebu Central Visayas, Philippines
Customer service representative -Travel Account -EXL
Gratitude Inc1 - 4 Year(s)
10 - 15 Thousand p.m
Cebu Central Visayas, Philippines
Quality Analyst Travel Cebu
Gratitude Inc1 - 2 Year(s)
20 - 25 Thousand p.m
Cebu Central Visayas, Philippines
Wipro CEBU -CSR Healthcare /Retail account
Gratitude Inc0 - 18 Year(s)
20 - 30 Thousand p.m
Cebu Central Visayas, Philippines
Wipro CEBU -CSR Healthcare /Retail account
Gratitude Inc0 - 18 Year(s)
20 - 30 Thousand p.m
Cebu Central Visayas, Philippines