Workforce Management Executive
Gratitude IncWorkforce Management Executive
Job Description
Key Skills
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Job title: Workforce Management Executive
Work set up: Onsite Tech Tower, Cebu Business Park
Work shift: Midshift
Experience: 3-5 years
Start date: ASAP
Headcount: 1
Qualifications:
• College Graduate
• 3-5+ years experience as WFM or RTA
• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach
• Expert knowledge in Forecasting & Scheduling
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (Verint, Genesysy etc..)
RTA/ MIS Experience is advantageous
• Can work with minimal supervision and has initiative
• Not a job hopper
• Must not be a present or former employee of Wipro
Role
Any Other
Timings
Afternoon Shift (Permanent)
Industry
Other
Work Mode
Work from office
Functional Area
Any Other
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