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Workforce Management Team Lead

Gratitude Inc
30 Views
1 day ago

Workforce Management Team Lead

2-3 Year(s)
Davao
Davao

Job Description

Key Skills

Scheduling WFM tools BPO industry WFM Team Leader RTA tool

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Job Title: WFM Team Lead

Work Location: Davao
Work Setup & Schedule: Onsite/Shifting schedule


Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drive team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements

Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Workforce Management Team Lead in Mumbai & Delhi

Martha Andu

Recruiter - Gratitude Inc

NA, nigeria

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