Workforce Manager
Gratitude IncWorkforce Manager
Job Description
Key Skills
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Position: Workforce Management | Managerial Role
Salary Offer: 66,700 - 109,300
Location: Metro Manila
Overall Purpose:
The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
Duties and Responsibilities:
- Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
- Responsible for delivery on all contracts / SLAs
- Manages internal and external audit with processes and controls
- Responsible for the development of resources under his/her span
- Strong sense of personal stake and urgency in day to day management
- Ability to forge positive, objective relationships with Operations and Support teams
- Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities
- Appetite for challenges; driving projects, improvement opportunities, maturity models etc.
- Proficiency in basic arithmetic and statistical concepts and strong logical ability desired
- Must demonstrate perceptive, thorough and decisive approach to problem solving
Qualifications:
- Bachelor’s Degree holder
- Must have at least 10 years of experience in Workforce Management
- Must have at least 3 years of experience in Managerial role
- Must excellent communication and negotiation skills in coordinating with different functional heads / teams
- Provide Operations Director/Managers with input on possible resolutions and recommendations
- Provide solutions to escalated issues and updates on account SLA concerns
- Must be willing to go back on-site once recalled
Role
Manager-Chat
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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