(ACTIVE-URGENT) Team Leader_ Onsite in Taguig

Gratitude Inc

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23 hours ago

(ACTIVE-URGENT) Team Leader_ Onsite in Taguig

2-8 Year(s)

50 - 65 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Decision Making Strong problem-solving, people management skills Strong analytical and Excel/Google Sheets skills.

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We Are seeking for

Job Summary:

The Contact Center Team Leader is responsible for leading, coaching, and managing
a team of voice and chat customer service associates.

Required Qualifications
 Bachelor’s degree or equivalent work experience
 At least 2 years of contact center experience, with 2 years in a Team Leader or supervisory role
 Experience supporting energy utilities, utilities, Telecom, Insurance, Banking & Financial Services
 Proven experience managing voice and chat customer service teams
 Strong working knowledge of contact center KPIs and performance management

Skills and Competencies:
 Strong leadership, coaching, and people management skills
 Customer-focused mindset with strong problem-solving and decision-making
abilities
 Ability to manage escalations calmly and professionally
 Data-driven approach with strong analytical and reporting skills
 Ability to thrive in a fast-paced, 24/7 operational environment

Others:
• Should not be a job hopper who only works for less than a year per company
• Must have the mandated documents, such as a TOR and a diploma, to qualify

Role

Team Leader

Timings

Rotational Shifts (Contract To Hire)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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