AML Regulatory Compliance Associate Manager
Gratitude IncAML Regulatory Compliance Associate Manager
Job Description
Key Skills
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AML Regulatory Compliance Associate Manager
Work Setup: Onsite – Taguig, Philippines
Work Shift: Shifting / Night Shift
Salary: Confidential – To be discussed during job offer
Headcount: 2
Skills & Qualifications
5–8 years of relevant KYC/AML experience
Minimum 5 years of supervisory or people management experience
Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance
Proven experience managing teams, operational KPIs, SLAs, quality and productivity
Strong stakeholder management, communication and leadership skills
Experience handling complex/high-risk KYC/AML cases is preferred
Key Responsibilities
Manage a team of KYC Analysts and own pod-level SLA, quality, productivity and adherence metrics
Allocate work, manage queues and rebalance capacity to meet daily/weekly volumes
Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off
Conduct daily huddles and weekly 1:1s; provide coaching based on scorecards and QC feedback
Drive analyst ramp-up and monitor performance tiers
Work with QC teams to identify defect trends and implement coaching/retraining
Manage attendance, shrinkage and adherence while maintaining proper documentation
Identify and manage attrition risks through employee engagement and recognition
Escalate operational risks such as volume spikes, tool outages, SOP gaps and capacity constraints
Support WBR (Weekly Business Review) preparation with accurate performance narratives and RCA
Coordinate with Training teams to onboard new hires and close knowledge gaps
Candidate Eligibility
Candidates must currently be in the Philippines
Must have the legal right to live and work in the Philippines
Must be willing to work onsite in Taguig
Must be amenable to shifting/night-shift schedules
Recruitment Process
CV Screening
Validation and further CV screening through Workday
HRI Toolkit / FCV / CV review
Client Review
Interview & Selection
Candidate Pre-Screening Questionnaire
Please complete the questionnaire before submitting your CV:
[Click here to complete the Candidate Questionnaire] https://myglit.com/lateral/cref/22e43cc7e5
Please submit your latest CV in PDF format along with the completed questionnaire.
Note: Only candidates who meet the required KYC/AML experience, people-management experience, location/work-authorization and onsite requirements will be considered.
Role
Team Leader
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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