Assistant Manager - ACADEMY TRAINER

Gratitude Inc

848 Views

18 hours ago

1-20 Year(s)

₱ 90 - ₱ 100K p.a

Davao

Job Description

Key Skills

Change management Trained Training

2 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Essential Functions  Lead initiatives for developing domain capabilities in P&C domain  Support end to end pre-process domain training content delivery to target audience/new hires for aligned business unit  Curate learning resources on account specific domain capabilities as needed  Identify, source and deploy tools,  Plan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain upskilling and capability enhancement as an outcome  Identifying the gaps between the desired state and the current state of knowledge, if applicable and deliver customized training curriculum specific to the account needs  Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal/client standards  Managing training material and content - regular reviews and update  Drive domain thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally as needed  Training need analysis, researching, designing, and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material  Designing training aids like activities, role plays, case studies, etc. to make the training session livelier and more interactive  Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards  Identification of appropriate methodology for the implementation of training  Training and certification of trainers on the training modules  Managing training material and content - regular reviews and update  End to end management of training programs i.e. Reporting, Dashboards, assessments etc.

Role

Manager-Chat

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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John Mutebi

Recruiter - Gratitude Inc

NA, kenya

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